Overview
If you're seeking for a hands-on internship, this could be ideal for you.
Market Payment Solution is looking for a passionate, smart go-getter who is eager to dive in and learn while doing so. You'll learn the ins and outs of providing exceptional customer service, participate in training activities, and, most importantly, learn about the Merchant service industry. This is a hands-on position that may lead to full-time employment.
Join us as a Customer Support Intern! The Market Payment Solution Customer Support team is committed to helping its clients, developers, and partners succeed by advocating on their behalf, addressing technical issues and challenges, and providing the high-quality service they demand.
As a Customer Support Intern, you will have the opportunity to collaborate with teams across our Customer Support including Knowledge Management, Program Management, and Support Operations, to solve real-world problems and drive initiatives that improve the customer and support experience. The ideal candidate for the Customer Support Intern role is a problem solver who wants to make a difference and appreciates working as part of a collaborative, fast-growing, distributed team.
Responsibilities
- Answer incoming telephone and email inquiries from prospective and existing customers
- Help resolve complicated customer complaints
- Assist customers with billing inquiries and payments
- Provide technical support including help with new installations/app download
- Check account status for customers
- Answer product questions/Make product recommendations
- Inform customers of current promotions or special sales
- Communicate any problems or issues to management for resolution
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
- Currently enrolled in a high school program or equivalent: Actively pursuing a high school diploma or equivalent educational qualification.
Job-related experience
- Minimum of High School Diploma or equivalent experience
- Must be currently enrolled in an accredited college/university degree program
- Excellent Customer Service skills
- Ability to manage multiple priorities and respond in a timely manner to requests
- Previous customer service experience is a plus, but not required
- Ability to work in a fast-paced environment and collaborate effectively as a team member
- Ability to communicate at all levels with internal/external clients by phone and email
- Proficiency in Microsoft Office (e.g., Word, Excel, and PowerPoint)
Job-Type
- Remote
Benefits
Pay offered to a successful candidate will be based on several factors including the candidate's education, previous work experience, specific job duties, certifications, etc.
- HIRING SALARY RANGE: $20.10 - $27.00 per hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity)
- Student loan assistance
- Opportunities for advancement, career growth, and development with us
- Flexible but consistent hours — we can work with your schedule to identify which hours make the most sense between 9 am and 6 pm ET, Monday through Friday
Interns may choose the format of their internship: We give our interns the opportunity to choose the option that best suits their needs.
Market Payment Solution fosters a dynamic work environment by providing the greatest tools, technology, and perks to enable our employees to work successfully in a setting that best and uniquely meets their needs. Our firm is unusual in the degree of flexibility and mobility with which we work, allowing all employees to be the most creative and successful versions of themselves.
Ventus Pay Services is an equal opportunity employer. All qualified applicants shall be considered for employment regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental impairment, or status as a protected Veteran. We also accept eligible applicants with arrest and conviction records in accordance with current laws.
